Chromebook
Services
Comprehensive Chromebook Repair and Hardware Solutions
VTech Support specializes in diagnosing and repairing hardware issues to ensure your Chromebooks are working efficiently.
Our services include:
- Software updates
- Hardware testing
- Repairing and replacing malfunctioning parts
- White Gloving
- Onsite delivery
- Chromebook Tracking
With 5+years of experience in Chromebook repairs, VTech Support can handle everything from screen replacements to resolving internal component failures.
Comprehensive Chromebook Auditing and Repair Services
VTech Support offers full-service Chromebook auditing and repair solutions. Our process begins with coordinating the pickup of devices directly from your desired site, followed by thorough diagnostics, repairs, and reporting.
Chromebook Auditing Process
Our auditing process ensures that each device is assessed comprehensively to meet your standards. Once the devices
are received at our repair facility, we perform a detailed diagnostic evaluation, including:
Enrollment Status
Verifying the device’s enrollment in the district's management system.
Hardware Assessment
Inspecting critical components such as the screen, keyboard, trackpad, battery, microphone, webcam, and chassis for functionality.
Software Diagnostics
Ensuring user login capability and addressing any enrollment or OS-level issues.
System Restoration
Restoring the device to factory settings, updating it to the latest OS version, and verifying general operational performance.
Cleaning and Tagging
Each Chromebook is thoroughly cleaned and disinfected. If necessary, new asset tags are printed and applied to ensure proper tracking within the district’s system.
Once the assessment is complete, we generate detailed reports, which are shared with both the district and the respective site contact. This provides full transparency regarding the status and condition of each device, as well as any identified issues that require attention.
Chromebook Repair
Efficient Repair and Lifecycle Management
VTech Support manages the lifecycle of each Chromebook, from initial pickup and assessment to repair and return, as well as the disposal of irreparable devices. We also assist with asset management tasks such as updating device records in Google Admin Console or district asset systems.
Devices deemed irreparable are further audited for salvageable parts, and the remainder is responsibly recycled according to district policies.
By partnering with VTech Support, districts benefit from a streamlined auditing and repair process that enhances device accountability, minimizes downtime, and extends the longevity of their Chromebook fleets.
Google & ChromeOS
Google Management
Our Google Workspace and Google Education experts will tailor your Google environment to fit your exact deployment and security needs. We take on the full burden of organizing your users, groups, and device settings to make the user experience seamless and secure.
Hardware Services
Prolong the lifespan of your device to ensure maximum return on your investment. Our certified technicians can repair and update your Chromebook fleet to guarantee your students have devices that remain in excellent operating condition.
Storage Solutions
Need storage solutions? Our team can source the right carts and towers for your business or school, with setup services like wiring and cable management included, we keep your classrooms organized and efficient!
Purchasing
Our hardware and software sales consultants can help you find the right products for your workplace. We are an authorized Dell reseller and Google partner, and we have an extensive knowledge of all industry brands to meet your budgetary and performance needs.
Staging and Delivery of New
Chromebook Devices
In addition to Chromebook repair, VTech Support assists with the setup and staging of new Chromebook Devices. This ensures that your new machines are configured for your specific needs.
On-Site Pickup and Delivery
Coordination
VTech Support offers on-site support, traveling directly to your location. We work directly with your onsite staff to coordinate pick-up and drop-offs, minimizing disruption to your daily operations.